Captain - Arabic Speaker

As a Captain, you are responsible for ensuring a smooth and enjoyable dining experience for guests. Your role involves supervising and coordinating the activities of the waitstaff, managing reservations, and maintaining a high standard of service. You play a pivotal role in guest satisfaction by overseeing the order\-taking process, ensuring accuracy in food and beverage delivery, and addressing any customer inquiries or concerns. With strong communication skills, you contribute to a positive and efficient restaurant operation, creating an atmosphere that reflects the establishment's service standards. **Key Job Responsibilities:** * Supervise and coordinate the activities of the F\&B Associates, ensuring efficient and effective service. * Oversee the order\-taking process, ensuring accuracy and timely delivery of food and beverages. * Manage reservations, seating arrangements, and guest flow to optimize restaurant occupancy. * Address customer inquiries, concerns, and special requests in a courteous and professional manner. * Collaborate with kitchen staff to ensure timely preparation and delivery of orders. * Monitor and maintain cleanliness and organization in the dining area. * Train and mentor the F\&B Associates, providing guidance on service standards and customer interactions. * Uphold and enforce hygiene, safety, and sanitation standards in the restaurant. * Collaborate with other departments, such as the kitchen and bar, to ensure seamless operation. * Handle guest feedback and resolve issues promptly to enhance guest satisfaction. * Assist in creating and maintaining a positive work environment for colleagues. * Stay informed about menu items, specials, and promotions to provide accurate information to guests. * Support the management team in implementing policies, procedures, and training programs. * Conduct pre\-shift briefings and debriefings to keep F\&B colleagues informed and motivated. * Uphold environmental, health, and safety standards in alignment with organizational policies. * Adhere to the company’s environmental, health, and safety procedures and policies.