Banquet Captain

* Supervise and coordinate all banquet service activities during events, ensuring seamless execution from set\-up to breakdown. * Act as the primary on\-floor contact for clients during events, anticipating needs and resolving concerns discreetly and professionally. * Ensure service delivery reflects IHG Luxury standards of elegance, precision, and personalization. * Lead, train, and motivate banquet associates to deliver consistent, high\-quality service. * Conduct pre\-event briefings and post\-event reviews with service teams. * Allocate staffing efficiently according to event requirements and business levels. * Ensure function rooms are set according to Banquet Event Orders (BEOs), including table layouts, décor, AV, and special requests. * Coordinate closely with Culinary, Stewarding, Sales, and AV teams to ensure smooth operations. * Monitor service timing, food quality, presentation, and beverage service throughout events. * Enforce hygiene, health, safety, and sanitation standards at all times. * Ensure compliance with IHG policies, luxury brand standards, and local regulations. * Handle guest feedback professionally and escalate when necessary. * Assist with inventory control, equipment handling, and damage prevention. * Support Banquet Manager with reports, staffing schedules, and performance feedback Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.