Calypso Technical Support Specialist

• Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments. • Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions. • Manage regular support incidents, service requests, problem tickets, and user queries. • Analyze business requirements and implement application change requests in coordination with business and technology teams. • Participate in application enhancement projects, upgrades, releases, and production deployments. • Support end-to-end trade lifecycle processes within the Calypso platform. • Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams. • Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations. • Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance. • Prepare technical documentation, support procedures, knowledge articles, and operational runbooks. • Ensure compliance with IT governance, security standards, audit requirements, and change management processes. • Participate in on-call support and production maintenance activities when required. • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline. • 8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform. • Strong experience in production support, incident management, change management, and project implementation. • Experience supporting mission-critical banking applications in production environments. • Excellent analytical, troubleshooting, communication, and stakeholder management skills. Functional Knowledge The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including: • Treasury Front, Middle, and Back Office operations. • Trade lifecycle management from trade capture through settlement. • Foreign Exchange (FX). • Money Market instruments. • Fixed Income products. • Bonds and Securities. • Interest Rate and Cross Currency Derivatives. • Repo and Securities Financing. • Cash Management and Liquidity Management. • Risk Management concepts. • Market data and static data management. • Trade confirmations, settlements, accounting, and reconciliations. Technical Skills • Strong expertise in the Calypso product architecture and technical components. • In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting. • Good understanding of Calypso customization, interfaces, and integration architecture. • Strong SQL skills with Oracle and/or Microsoft SQL Server. • Experience working in Unix/Linux environments with shell scripting. • Working knowledge of Java for troubleshooting and support activities. • Experience supporting APIs, middleware, messaging systems, and file-based integrations. • Familiarity with application monitoring, scheduling, and performance tuning. • Experience using ITSM tools such as ServiceNow, Jira, or similar. Preferred Experience • Experience working with banks or financial institutions in the GCC region. • Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects. • Good understanding of banking regulations and operational practices within the GCC. • Exposure to DevOps, CI/CD, and cloud technologies is an added advantage. • Calypso certification or relevant banking technology certifications are desirable.