Call Centre Agent - Sales

CRYO is looking for a confident, target\-driven, and customer\-focused **Call Centre Agent with a strong sales background** to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, following up with leads, understanding customer requirements, promoting our products and services, and converting enquiries into sales and appointments. The candidate should have excellent communication and negotiation skills, a proactive approach to sales, and the ability to work effectively in a target\-driven environment. **Key Responsibilities** * Handle inbound and outbound calls professionally and efficiently. * Contact and follow up with new and existing leads through calls, WhatsApp, and other communication channels. * Understand customer requirements and recommend suitable products or services. * Convert enquiries and leads into confirmed sales, bookings, or appointments. * Achieve individual and team sales targets and KPIs. * Maintain consistent follow\-up with prospective customers to maximize conversion opportunities. * Explain products, services, pricing, offers, packages, and promotions clearly to customers. * Identify opportunities for upselling, cross\-selling, and repeat business. * Handle customer objections professionally and use effective sales techniques to close leads. * Maintain accurate records of customer interactions, enquiries, follow\-ups, and sales in the CRM system. * Ensure all leads are followed up within the required timeframe. * Coordinate with the sales, operations, and customer service teams to ensure smooth customer handling. * Handle customer complaints and concerns professionally and escalate issues where required. * Monitor and report on lead conversion, sales performance, and follow\-up activities. * Stay updated on company products, services, offers, and promotional campaigns. * Maintain a professional and positive attitude while representing the company. * Perform other duties assigned by the management in accordance with company policies and procedures. **Required Skills \& Competencies** * Strong verbal communication and interpersonal skills. * Proven sales and customer\-handling skills. * Excellent persuasion, negotiation, and closing abilities. * Ability to handle objections and convert potential customers into paying customers. * Target\-oriented and highly motivated personality. * Good follow\-up and relationship\-building skills. * Ability to multitask and manage multiple leads simultaneously. * Strong problem\-solving and customer service skills. * Good computer literacy and familiarity with CRM systems. * Ability to work under pressure and meet deadlines and sales targets. * Professional telephone etiquette. **Qualifications \& Experience** * **1–3 years of experience in telesales, call centre, telemarketing, customer service, or a similar sales role.** * Experience in a target\-driven sales environment is preferred. * Experience in handling leads and converting enquiries into sales will be an advantage. * Experience in the UAE market is preferred. Pay: AED3,000\.00 \- AED4,000\.00 per month Work Location: Hybrid remote in Dubai