Call Center Agent (outsource)

To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible. Job Specification Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired information; completing transactions; forwarding requests Maintains call center database by entering information Setting and meeting performance targets for speed, efficiency, sales and quality Assist in the daily running of the call center Monitor random calls to improve quality, minimize errors and track operative performance Record statistics, user rates and the performance levels of the center and preparing reports; Handle the most complex customer complaints or enquiries Prepare call center performance reports by collecting, analyzing, and summarizing data and trends Assist in accomplishing organization goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments. Qualification & Experience B.Sc. or Diploma in sales and marketing or equivalent academic qualification 3-5 years of Customer Service experience Customer Focus, Customer Service, Verbal Communication, Building Relationships, People Skills