Café Customer Service Executive

Job Description: Café Customer Relations \& Order Management Executive **Company:** ABS HR Consultancy **Location:** Dubai, UAE **Industry:** Café / Food \& Beverage (F\&B) **Employment Type:** Full\-Time Job Summary We are looking for a polite, soft\-spoken, and well\-presented **Customer Relations \& Order Management Executive** to represent the café, manage customer interactions, and handle orders through both online and offline channels. The ideal candidate should have excellent communication skills, a professional approach to client handling, and the ability to multitask while ensuring a smooth customer experience. Key Responsibilities * Welcome and assist walk\-in customers in a friendly and professional manner. * Handle customer orders received **online and offline**, including phone, WhatsApp, social media, and in\-person orders. * Accurately record orders, confirm customer requirements, and coordinate timely preparation and delivery. * Respond to customer enquiries regarding menus, prices, offers, availability, and services. * Manage customer feedback, complaints, and special requests tactfully. * Act as a mediator between customers, café management, service staff, and the kitchen team to resolve issues. * Represent the café professionally and build positive relationships with customers. * Coordinate reservations, takeaway orders, and delivery requests. * Follow up on orders and keep customers informed about delays or changes. * Support billing, POS transactions, and order records where required. * Maintain customer information, order details, and follow\-up records accurately. * Identify opportunities to improve customer satisfaction and service quality. * Maintain professional etiquette, personal grooming, and a welcoming environment. Requirements \& Qualifications * Previous experience in customer service, café operations, hospitality, front office, or order management is preferred. * Excellent verbal communication and interpersonal skills. * Soft\-spoken, polite, patient, and confident in handling customers. * Ability to manage online and offline orders accurately. * Comfortable using WhatsApp, phone calls, social media messages, and basic computer applications. * Strong multitasking, coordination, and problem\-solving abilities. * Ability to handle customer concerns diplomatically and professionally. * Good presentation, grooming, and professional etiquette. * Ability to work in a fast\-paced café environment. * Good command of English; additional languages are an advantage. * UAE hospitality or customer service experience is preferred. Key Skills Customer Handling \| Online \& Offline Order Management \| Customer Relations \| Communication \| WhatsApp Order Handling \| Order Coordination \| Complaint Resolution \| Multitasking \| POS Billing \| Hospitality \| Client Relationship Management \| Professional Representation Pay: AED2,000\.00 \- AED5,000\.00 per month Work Location: In person