Beauty Advisor - Abu Dhabi

Position based in Yas Mall, Abu Dhabi. CONTEXT & ENVIRONMENT: CHANEL boutiques are the heart of the brand s vision. As a Beauty Advisor, you will be part of the sales team within our Fragrance & Beauty Boutique (make-up, fragrances and skincare), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client. IN THIS METIER, WE ARE ENERGISED BY: Embodying Chanel values and DNA: • Sharing solid knowledge of the brand, its heritage and know-how with clients as well as the team • Co-creating stories with and for clients, sharing the brand culture and blend it with the clients personal story • Constantly following latest Beauty trends and be pro-active in self-learning • Being a brand ambassador by respecting our grooming guidelines at all times Surpassing client expectations: • Creating a tailor-made experience, offering personalized solutions and ensuring excellence in client service in accordance with Chanel s rituals and standards • Ensuring clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty • Developing cross-selling among all categories in the boutique • Handling client complaints and requests effectively and according to guidelines • Building your own client database and consistently focus on clienteling alongside your Manager • Actively participating in beauty events and workshops organized for clients Boutique operation: • Ensuring the Boutique is perfectly well maintained in respect to the VM guidelines • Understanding and participating in the operation of the Boutique and provide your Manager with appropriate reports • Collaborating with others and contributing to building the success of the Boutique by achieving sales targets and KPIs HOW WE CREATE IMPACT: • Creating a memorable experience for clients and building a long-lasting relationship by embodying CHANEL s values and sharing the brand s heritage. • Contributing to boutique success through teamwork and collaboration by supporting team efforts and driving collective achievement of boutique targets. • Ensuring operational excellence by maintaining boutique standards, supporting daily operations, and continuously developing your knowledge and skills. KEY COMPETENCIES & REQUIREMENTS: • You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment. • Fluency in English is a must, Arabic or Russian would be an advantage. • You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience. • You have strong interpersonal and communication skills, along with a proactive mindset and an intercultural approach.