Banquet Supervisor - Arabic Speaker

The Banquet Supervisor (Arabic Speaker) is responsible for supervising and coordinating all banquet operations, ensuring exceptional service standards and memorable guest experiences in a luxury hotel environment. The role oversees banquet colleagues during events, ensures flawless execution of functions, and serves as a key liaison for Arabic-speaking guests and clients. The Banquet Supervisor supports operational excellence, team performance, and guest satisfaction while maintaining the highest standards of luxury hospitality. • Supervise the setup, execution, and breakdown of banquet events, including conferences, meetings, weddings, gala dinners, corporate functions, and VIP events. • Ensure all function rooms and event spaces are prepared according to Banquet Event Orders (BEOs), hotel standards, and client specifications. • Conduct pre-shift and pre-event briefings to communicate event details, service expectations, and operational priorities. • Monitor banquet service delivery to ensure consistency, professionalism, and attention to detail. • Coordinate closely with the Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams to ensure seamless event execution. • Ensure banquet equipment, furniture, audio-visual requirements, and amenities are properly arranged and maintained. • Anticipate operational challenges and implement immediate solutions to ensure guest satisfaction. • Deliver exceptional, personalized service in accordance with luxury hospitality standards. • Act as the primary point of contact for Arabic-speaking guests and clients during events. • Respond promptly and professionally to guest inquiries, requests, and concerns. • Build strong relationships with guests, event organizers, and VIP clients. • Ensure guest feedback is addressed effectively and reported to management when necessary. • Supervise, motivate, and support banquet colleagues during daily operations and events. • Allocate duties and monitor staff performance to ensure productivity and service excellence. • Provide on-the-job training, coaching, and mentoring to banquet team members. • Promote teamwork, positive morale, and a culture of service excellence. • Ensure colleagues comply with grooming, uniform, and professional conduct standards. • Ensure compliance with hotel policies, food safety regulations, hygiene standards, and health & safety procedures. • Maintain cleanliness and organization of banquet venues, storage areas, and service stations. • Ensure proper handling, storage, and maintenance of banquet equipment. • Follow emergency procedures and support a safe working environment for guests and colleagues. • Review and understand Banquet Event Orders (BEOs) and communicate requirements to the team. • Complete operational reports, attendance records, and shift documentation accurately. • Assist with inventory control and the management of banquet supplies and equipment. • Support manpower planning and scheduling as directed by management. • Report maintenance issues and operational concerns promptly.Company Description • Minimum 2-3 years of supervisory experience in Banquets, Food & Beverage, or Events Operations within a luxury hotel or upscale hospitality environment. • Experience managing large-scale events, weddings, and VIP functions is highly desirable. • Fluency in Arabic and English (spoken and written) is mandatory. • Strong leadership, supervisory, and team management abilities. • Excellent guest relations and interpersonal skills. • Strong communication and problem-solving capabilities. • Ability to perform effectively in a fast-paced, high-volume environment. • Strong attention to detail and organizational skills. • Knowledge of luxury hotel banquet operations and service standards. • Proficiency in Microsoft Office and hospitality management systems is an advantage.