AVP, Customer Services

JOB SUMMARY / INTRODUCTION The AVP, Customer Services role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and FAB Securities, supporting the Middle Office & Client Services team and operating within Group policies, organizational governance frameworks, and the approved authorization matrix. KEY RESPONSIBILITIES • Support the MO & CS team individually and collectively toward improved performance/quality. • Identify and prioritize problems and solve them promptly and effectively. • Regulate on all matters related to policy and procedures. • Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch. • Proactively suggest and carry out corrective measures where appropriate. • Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required. • Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed. • Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS. • A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place. • Five (10+) years experience in financial services industry: (Brokerage, Equity, Investment and Financial markets). • Possesses an in-depth understanding of SCA and markets rules and regulations. • Must possess extensive experience within an analytical role. • Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines. • Strong working knowledge of local markets products and services.