Application Support Specialist

Key Responsibilities: • Support application deployments, releases, configuration changes, and production change activities. • Investigate, troubleshoot, and resolve production incidents, application issues, and service disruptions. • Perform root cause analysis (RCA) for recurring application, system, database, and integration issues. • Coordinate with development, infrastructure, database, network, middleware, and business teams to drive incidents through to resolution. • Ensure incidents and service requests are managed and resolved within agreed SLA timelines. • Track and follow up on corrective and preventive actions to improve application stability, availability, and performance. • Support daily production operations, including application health checks, batch activities, deployments, restarts, and environment-related activities. Support business continuity by proactively monitoring applications and addressing operational risks and service issues Required Skills and Experience: • Strong hands on SQL experience, including Microsoft SQL Server and Oracle SQL, with expertise in query writing, troubleshooting, and data analysis. • Strong understanding of API and system integrations, including TLS/SSL certificates and Java KeyStore (JKS). • Experience supporting enterprise applications hosted on Windows Server and Linux environments. • Good understanding of enterprise application architecture, middleware, system integrations, and batch processing. • Working knowledge of network connectivity, file systems, access permissions, ports, and server level troubleshooting. • Hands-on experience with application monitoring, log analysis, incident diagnostics, and performance troubleshooting. • Experience with application deployments, service/application restarts, environment support, and release activities. • Good understanding of Incident, Problem, Change, and Service Request Management, preferably within an ITIL-aligned environment. • Strong communication, coordination, and stakeholder management skills. • Experience in the banking or payments domain is preferred.