Admin Officer - dnata Airport Operation

As an Admin Officer, you will be responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient, responsive, and customer-oriented specialist service to an internal customer base. In this role, you will: • Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities, ensuring the delivery of departmental and corporate requirements in liaison with internal and related functions (e.g., Scheduling). • Provide effective hands-on supervision and day-to-day management of an administrative team, including performance management, coaching, and timely feedback to support individual and team development. • Act as the first point of escalation for policy-related issues, making decisions within established frameworks, resolving operational issues through root cause analysis and corrective actions, and continuously reviewing and improving working methods, practices, productivity, role enrichment, and service delivery. • Manage the efficient maintenance of personnel systems and records, including leave planning, sickness, workplace injuries, promotions, performance feedback, disciplinary actions, appreciations, Najm, and attendance exception recording. Capture, analyse, and maintain related data, manpower, turnover, and vacancy information to support workforce planning, ensure adequate staffing levels, minimise operational disruption, and optimise the use of resources. • Manage the department s recruitment process, including monitoring vacancies, initiating and following up on P2Ps advice, coordinating interview schedules with Recruitment, and supporting staffing requirements. • Ensure the quality, accuracy, and timely updating of information within internal systems, and develop and maintain databases and dashboards for operational, financial, safety, and quality data using Power BI and other reporting platforms. Interpret, analyse, and present data-driven insights and reports to internal and external stakeholders to support business decision-making. • Provide administrative and logistical support for executive meetings and stakeholder engagements, including diary management, meeting room bookings, communications, scheduling, calendar invitations, meeting preparation, minute-taking, publication of minutes, and follow-up on outstanding action items. • Support day-to-day office administration by managing office supplies, stationery, office equipment maintenance, airport passes, building access, car park access, IT equipment requests, and the compilation and formatting of documents, reports, and presentations. • Coordinate travel-related arrangements, including visas, tickets, accommodation bookings, duty travel claims, and expense processing through TRIPS, while identifying the most cost-effective options near airports, units, or offices. • Support special projects, staff familiarisation and training activities, budget and expense management, tender requests (e.g., RFTs), facilities and campaign activities, corporate giveaways, and the planning and coordination of internal and external events, conferences, and campaigns in liaison with CCMB and other stakeholders. To be considered for this role, you must meet the below requirements: • Have completed 12 years of schooling or equivalent. • Have a minimum of 5 years' experience in an administrative role. • Experience in managing mid-sized, customer-focused teams of 10 or more team members. • Ability to write clear and comprehensive reports. You'll have an edge if you have: • Advanced Microsoft Office skills, including analysing data in Excel and Power BI, and creating complex formulas. • Strong ability to analyse, interpret, and present large datasets using various reporting tools and techniques. • Thorough understanding of The Emirates Group's policies, processes, and practices. • Proven ability to coach, develop, and motivate staff.