Accounts Receivable

Key Responsibilities: People Management • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service. • Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction. • Ensure that all personnel are kept well informed of department s objectives and policies. Financial Management • Assist in the determination of fiscal requirements and the compilation of budgetary recommendations. • Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management • Supervise and coordinate activities of the Accounts Receivable section. • Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy. • Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs. • Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts. • Recommend transfer of guest accounts to Delinquent Accounts section. • Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable. • Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions. • Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. • Responsible for compliance of established practices, and keeping employees abreast of current changes and standards. • Develop and recommend operating policies and procedures for Accounts Receivable section. • Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field • Strong proficiency in Microsoft Office applications, particularly Excel, with the ability to create and analyze financial reports • Excellent command of English, both written and spoken, for clear communication with diverse stakeholders • Strong attention to detail and exceptional organizational skills with the ability to manage multiple priorities • Solid understanding of accounting principles and accounts receivable best practices • Demonstrated ability to work independently and collaboratively as part of a team • Strong analytical and problem-solving skills with a customer-focused mindset • Experience with accounting software is preferred • Proven ability to meet deadlines and manage time effectively in a fast-paced environment • Strong numerical abilities and comfort working with financial data • Experience with invoice processing, payment reconciliation, or similar accounts receivable functions is a plus • Excellent interpersonal and communication skills with a commitment to customer service excellence • 2-3 years of relevant experience in accounts receivable in 5 Star hotel