Workshop Manager

**Position Overview:1\. Daily Workshop Operations** **\* Manage the complete daily workshop workflow for both scheduled and walk\-in vehicles.** **\* Review all open job cards every morning and plan the day’s workload.** **\* Allocate jobs according to technician skill, workload and promised delivery time.** **\* Monitor every vehicle from receiving → work allocation → execution → QC → delivery.** **\* Ensure no vehicle remains unattended or delayed without a valid reason.** **\* Coordinate closely with Service Advisors regarding job status and delivery commitments.** **2\. Job Card \& ERP Control** **\* Ensure no work starts without an approved job card/quotation.** **\* Verify that all requested and additional work is properly recorded.** **\* Ensure technicians follow the exact approved scope of work.** **\* Monitor job\-card status in ERP and ensure statuses are updated correctly.** **\* Review pending, queued, completed and delayed jobs daily.** **3\. Workshop Team Management** **\* Manage technicians, helpers, supervisors/foremen and other workshop staff.** **\* Assign clear daily responsibilities.** **\* Monitor attendance, punctuality, discipline and productivity.** **\* Conduct morning briefings and communicate daily priorities.** **\* Identify poor performance and training requirements.** **\* Maintain accountability for mistakes, damage, delays and repeat work.** **4\. Quality Control – Critical Responsibility** **\* Ensure workmanship meets Elite Shine standards.** **\* No vehicle should be released without proper final QC.** **\* Check that all approved work has actually been completed.** **\* Ensure vehicles are clean and presentable before handover.** **\* Track repeat jobs/comebacks and investigate the reason for each one.** **\* Take corrective action to reduce rework and customer complaints.** **5\. Delivery \& Turnaround Time** **\* Monitor promised delivery dates/times.** **\* Identify possible delays early rather than at the time of delivery.** **\* Immediately inform the Service Advisor if a job may be delayed.** **\* Improve workshop turnaround time without compromising quality.** **\* Maintain a daily list of overdue vehicles with reasons and action plans.** **6\. Material, Parts \& Cost Control** **\* Coordinate with purchasing/stores for required materials and parts.** **\* Prevent unnecessary material consumption and wastage.** **\* Ensure technicians do not take/use materials without proper control.** **\* Monitor tools and workshop equipment.** **\* Report damaged/missing tools and arrange equipment maintenance.** **\* Control rework costs and unnecessary workshop expenses.** **7\. Customer \& Service Advisor Coordination** **\* Provide accurate technical information to Service Advisors.** **\* Support Service Advisors with complicated technical cases.** **\* Ensure advisors receive timely updates so customers can be informed.** **\* Attend serious customer complaints when technical clarification is required.** **\* Never promise additional work or delivery timing without checking workshop capacity.** **8\. Safety, Cleanliness \& Vehicle Protection** **\* Maintain a clean, organized and professional workshop.** **\* Ensure proper use of PPE and workshop equipment.** **\* Ensure vehicles are properly protected while work is performed.** **\* Control vehicle movement, keys and parking.** **\* Ensure lifts, compressors, electrical equipment and tools are safely maintained.** **\* Immediately report accidents or vehicle damage.** **9\. Daily Reporting to Management** **The Workshop Manager should submit a daily report covering:** **vehicles received \| vehicles delivered \| vehicles pending \| delayed vehicles \| reason for delay \| technician productivity \| repeat jobs \| complaints \| material/parts issues \| manpower issues \| equipment issues.** **10\. Workshop KPIs** **I would specifically measure the Elite Shine Workshop Manager on:** **On\-time delivery %, average turnaround time, technician productivity, workshop efficiency, repeat\-job/comeback %, customer complaints, QC failures, pending vehicles, material wastage, and workshop revenue/target achievement.** Job Type: Full\-time Pay: AED8,000\.00 \- AED10,000\.00 per month Application Question(s): * Visa Status ? * Expected Salary ? Work Location: In person