Website & Ticketing

We’re Hiring: Website \& Ticketing Administrator Dubai media City \| Full\-time Monthly Salary: AED 6,000–8,000, with the final offer based on experience and qualifications. Working Hours: 9:00 am–5:00 pm, six days per week, with one day off per week. We are looking for an organised, technically capable professional with a solid understanding of websites, online booking systems and payment gateways. The role involves managing our websites and ticketing platform, troubleshooting issues and supporting event operations. Key Responsibilities Update website content and event information, and customise page layouts, banners and sections using content management systems (CMS). Set up events, ticket categories, prices, capacity limits and seating plans. Coordinate with organisers to collect information and implement approved changes. Test the complete booking journey before events go live, including payments, confirmation emails and ticket delivery. Monitor bookings and payments, process approved refunds, and coordinate with payment providers, developers and the finance team to resolve issues and reconcile transactions. Troubleshoot common website issues and follow up with technical specialists until they are resolved. Respond to ticketing enquiries and prepare sales reports. Maintain accurate data, organise event files and follow confidentiality and access control procedures. Collect documents, submit event permit applications and follow up on their status. Support on\-site ticket sales and admission operations when required. Research and compare new systems and tools, assessing their features, costs, ease of use and compatibility with existing systems, and recommend suitable options. Requirements A solid technical background in website operations, CMS platforms, online booking systems and payment gateway integrations. Ability to diagnose common website, booking and payment issues and explain technical problems clearly to developers and service providers. Practical understanding of payment transactions, refunds and settlements. Proficiency in Excel or Google Sheets, including data organisation and reporting. Strong research skills and the ability to evaluate systems against business needs. Good English communication skills; Arabic is an advantage. Strong organisational skills, attention to detail and the ability to meet deadlines. Flexibility to work evenings or weekends when required for events. Preferred Skills Familiarity with AI tools and their practical use in everyday work. Basic graphic design skills for simple image and banner edits. Experience with ticketing platforms or event operations. Pay: AED6,000\.00 \- AED8,000\.00 per month Work Location: In person