Warranty Administrator

Job Purpose: To ensure accurate, timely and compliant processing of warranty claims, maximizing warranty recovery while maintaining manufacturer's standards and supporting organizations profitability Key Responsibilities: • Review repair orders for warranty eligibility • Verify the accuracy and completeness of supporting warranty documents • Coordinate with manufacturer for the prior approval as and when required • Prepare the technical failure reports as per the OEM warranty format • Prepare, submit and monitor warranty claims through manufacturer’s warranty portal • Ensure the claims comply with OEM policy • Follow up on return/rejected warranty claims and resubmit with necessary corrective actions. • Maintain all warranty records for audit purposes. • Ensure proper storage of warranty failed parts with proper tags on it • Follow up payments/credit notes with manufacturer against the approved claims and keep all the financial records • Review Warranty WIP job cards frequently and coordinate with workshop team to clear it in timebound manner • Scrap the warranty parts as per the manufacturer guidelines • Prepare warranty reports and submit to warranty manager • Identify repeat /recuring complaints and report to manufacturer for corrective action. • Coordinate with workshop supervisor/Technical team • Minimum of 3 years of experience in warranty administration or a similar role, showcasing a proven track record of handling warranty claims effectively.. • Experience in the automotive or electronics industries, providing relevant insights into specific warranty challenges and requirements.