Waitress - InterContinental Riyadh

KEY RESPONSIBILITIES * Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations. * Prepare assigned tables, service stations and restaurant areas before each service. * Welcome guests warmly and assist with seating when required. * Present menus and explain dishes, beverages, promotions and daily specials. * Take food and beverage orders accurately and enter them correctly into the POS system. * Serve food and beverages according to IHG service standards and sequence of service. * Maintain menu, beverage, allergen and dietary requirement knowledge. * Actively upsell food, beverages and promotions to support revenue and average check targets. * Check guest satisfaction throughout the meal and respond promptly to guest requests. * Recognize VIPs, returning guests and special occasions. * Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery. * Coordinate with Culinary regarding orders, dietary requirements and special guest requests. * Ensure accurate billing and payment procedures. * Maintain cleanliness and organization of tables, service stations and restaurant areas. * Report operational, maintenance or safety issues immediately. TEAMWORK \& TRAINING * Work closely with the Head Waiter, Supervisor, Culinary and other colleagues to ensure smooth service. * Support colleagues during busy periods and maintain a positive team environment. * Attend and actively participate in daily briefings, departmental meetings and scheduled training sessions. * Participate in menu tastings and product knowledge sessions. * Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling and guest engagement. * Follow instructions and assigned duties from the Head Waiter, Supervisor and Restaurant Manager. FOOD SAFETY, HYGIENE \& COMPLIANCE * Follow HACCP, hotel food safety standards and Saudi Arabian regulations. * Maintain restaurant, buffet, tables and service station cleanliness throughout the shift. * Follow allergen, food temperature and hygiene procedures. * Maintain required personal hygiene, grooming and uniform standards at all times. * Complete assigned operational and hygiene checklists. * Report maintenance, hygiene and safety concerns immediately. * Always keep the restaurant inspection ready for internal audits, local authority and external inspections. QUALIFICATIONS \& EXPERIENCE * Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage. * Basic knowledge of food, beverages, POS and food safety. * Strong guest service and communication skills. * Good English communication skills; Arabic is an advantage. * Previous IHG, luxury hotel or GCC experience is preferred. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.