veterinary receptionist

• Master appointment scheduling, balancing veterinarian availability with urgent patient needs to ensure optimal clinic workflow. • Serve as the compassionate first point of contact, expertly managing client inquiries via phone, email, and in-person, providing reassurance and clear information. • Efficiently process client check-ins and check-outs, accurately handling payments, insurance information, and necessary paperwork with meticulous attention to detail. • Maintain and update patient records, ensuring all medical history, treatment notes, and billing information are current and easily accessible for the veterinary team. • High School Diploma or equivalent required; Associate's degree or veterinary assistant certification preferred. • Minimum 1-2 years of experience in customer service, preferably within a veterinary clinic or animal care setting. • Proficiency in veterinary practice management software (e.g., AVImark, Cornerstone) and general computer skills (Microsoft Office Suite). • Exceptional communication and interpersonal skills, with the ability to empathize with distressed pet owners.