Telephone Agent

##### **Overview** #### **Job Details** Manage communication with customers through the company website and other online channels while delivering professional and timely support. Present the company's products and services in a clear, friendly, and easy\-to\-understand manner to both new and existing customers. Provide accurate information, guidance, and assistance to help customers make informed decisions and resolve service\-related questions. Respond to customer inquiries promptly and provide ongoing support to ensure a positive customer experience. Receive, investigate, and resolve customer complaints while following up on open cases until they are successfully closed. Maintain accurate customer records and prepare administrative documentation related to customer service activities. Work closely with internal departments to ensure customer requests and issues are handled efficiently and within agreed timelines. Monitor customer interactions and service activities to identify opportunities for improving customer satisfaction and service quality. Follow company procedures and service standards while maintaining confidentiality of customer information. Support customer retention by building positive relationships and delivering consistent, high\-quality service. #### **Job Experience Requirements** Previous experience in customer service, sales, call center, or a similar customer\-facing role will be considered an advantage but is not required. Good communication and presentation skills with the ability to interact confidently and professionally with customers. Basic computer knowledge and experience using online platforms, digital systems, and common office applications. Target\-oriented mindset with the ability to achieve assigned performance and service goals. Willingness to learn new skills, adapt to new processes, and continuously improve performance. Good organizational and time management skills with the ability to handle multiple customer cases effectively. Strong problem\-solving skills with a customer\-focused approach and attention to detail. About Company: ZCREATIX is a modern and growth\-oriented organization focused on delivering high\-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast\-paced environment. ##### **Job Nature** Full Time ##### **Job Location** Dubai ##### **Job Level** Sr. Position