Original posting on indeed. You apply directly with the employer — we never auto-apply.
Job description
**IT Support Tasks**
* To receive and log calls.
* Follow up on the ticketing system.
* Analyse reported issues.
* Resolve minor problems over the telephone.
* Maintain new and existing PCs/desktops and assist in configuring and installing new desktops, printers, copiers, scanners, etc.
* Assist users in resolving minor software\-related issues.
* Provide support services during events, conferences, and urgent cases.
* Follow up with users to ensure that reported problems are resolved.
* Install and configure hardware and software.
* Provide timely and accurate feedback to users.
* Configure email clients and resolve email\-related issues for users.
* Track reported problems and document associated solutions.
* Reload operating systems and applications.
* Follow up with hardware suppliers for warranty support.
* Coordinate with the IT team for new rollouts.
* Escalate administrative issues to the Systems Manager.
* Maintain up\-to\-date manuals and utility software.
* Maintain image CDs and update critical departments as per standards.
* Record daily data communication problems and the remedial actions taken.
* Investigate and resolve technical problems and provide technical assistance and support.
* Complete periodic checklists to ensure continuity of operations.
* Follow up on daily cases and ensure that the required actions are taken.
**Technician’s Competencies:**
1\. Candidate age must be between 25–40
2\. Candidate must have a minimum experience of 2 years\+ in IT support and helpdesk.
3\. Candidate must be a certified bachelor or higher in Information Technology or equivalent.
4\. Candidates are preferred to be certified in professional certifications such as:
* CompTIA A\+
* CompTIA Network\+ (N\+)
* Microsoft Azure Fundamentals
* Microsoft 365 Certified: Modern Desktop
* ITIL Foundation
5\. Candidates must have proven records of support and helpdesk completed assignments and projects.
Work Location: In person
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