Team Leader

**Job Purpose:** Lead and inspire the Orange Wheels team to deliver exceptional customer experiences, ensure smooth day\-to\-day operations, adherence to SOPs, and drive growth, to uphold Orange Wheels' commitment to providing a premium edutainment experience for children. **Key Responsibilities:** 1\. **Daily Operations** · Supervise the day\-to\-day operations of Orange Wheels centre, ensuring adherence to grooming standards. · Implement and uphold promotional activities to drive engagement and customer loyalty. · Conduct regular 15\-minute daily briefings for the team. · Monitor and minimize absenteeism to ensure operational efficiency. · Encourage and motivate employees, serving as a role model and example. · Enforce a no\-phone policy for employees to maintain a focused and safe environment. · Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials. · Manage the frequent occurrence of parties, ensuring smooth coordination and supervision. · Submit daily End\-of\-Day (EOD) reports to the Area Manager, Finance, and Regional Manager. · Ensure SOPs are followed with 100% adherence. · Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support. 2\. **Sales and Revenue Management** · Contribute to achieving weekly sales targets by effective managing of the team. · Regularly update the daily sales board, offering in\-depth insights into sales metrics and trends for the team's awareness and analysis. 3\. **Customer Experience** · Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards. · Manage the kids and parents, with specific guidelines for weekdays and weekends. · Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction. 4\. **Reporting and Analysis** · Manage internal data in SharePoint related to maintenance, inventory, and attendance. · Provide proper communication channels, especially in risk mitigation situations. · Address maintenance issues promptly, ensuring timely resolution even in emergencies. 5\. **Team Leadership and Development** · Motivate the team by setting an example, following SOPs, and ensuring their adherence. · Incorporate motivational strategies, such as a "Quote of the Day" and daily sales board updates. · Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes. · Recognize the need for customer service training and ensure it is implemented for the team. **Experience:** · Overall, 5 to 7 years of experience . 3 to 5 years of managerial experience in the edutainment, hospitality, or related industry. **Knowledge:** · Operational management in edutainment · Customer experience strategies · Sales and revenue management · Standardization \& SOP enforcement · Quality assurance measures · Risk assessment \& management · Health \& hygiene standards in child\-centric environments · Inventory management · Ordering processes and coordination of operational needs **Skills:** · Leadership and motivation · Analytical thinking · Problem\-solving · Customer service and complaint resolution · Coordination with various departments . Adaptability to dynamic environments . Implementation of security measures and risk management Pay: AED4,000\.00 \- AED5,000\.00 per month Experience: * Store Operation : 3 years (Preferred) * Kids Entertainment: 3 years (Preferred) * Staff operation : 3 years (Preferred) Work Location: In person