Swiss Service Agent

Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions to all guest concerns. Ensure follow-up of action is completed with-in the quoted time. Work with related departments to ensure efficiency in meeting guests needs. Promotes hotel services and amenities to encourage an exceptional resort experience. Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest s experience. Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest s issue. Handling all wakeup call requests 24/7 Handling the main hotel Fax 24/7 Handling emergency call s and calling the hotel doctor when needed 24/7 • Bachelor's degree in business administration • Previous experience as a Telephone Operator an asset • Excellent communication and organizational skills • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision • Ability to focus attention on guest needs, remaining calm and courteous at all times • Prior experience working with Opera or a related system • Fluency in English