Support Officer - Whole Sale Banking

**1\. Role Objective** The OMC Operations Officer is responsible for accurately processing a variety of account opening and maintenance\-related instructions, maintaining data accuracy, and supporting the day\-to\-day operational activities of the organization. This role requires attention to detail, efficiency, and the ability to work with various departments to ensure compliance with company policies and QCB regulations. **2\. Detailed Roles and Responsibilities** **2\.1 Processing of Instructions \& Reconciliation** * Process daily account opening and maintenance applications, including for Retail and Corporate Businesses, with a high degree of accuracy and attention to detail. * Verify and validate application details to ensure compliance with regulatory requirements and internal policies. * Identify and resolve discrepancies or issues related to instructions, coordinating with relevant departments as needed. * Ensure timely execution of account opening and maintenance applications in accordance with agreed SLA cut\-off times. * Ensure all account opening and maintenance instructions are accurately recorded in bank systems (e.g. FLOW, CRP, T24\) and that discrepancies are reported and resolved in a timely manner. * Timely checking of processing queues to ensure all account opening and maintenance instructions are executed and captured in banking systems (e.g. FLOW, CRP, T24\). * Assist in daily reconciliation of physical applications received vs. sessions created on FLOW and CRP. * Identify and resolve errors related to account opening and maintenance instructions (rejected cases). * Collaborate with AMU colleagues and Branches to rectify exceptions and discrepancies promptly. * Perform any additional responsibilities as delegated. **2\.2 Compliance, Risk and Controls** * Adhere to all regulatory guidelines and internal policies related to account opening and maintenance instructions processing. * Ensure that all daily instructions comply with internal policies, procedures, and regulatory and Sharia requirements. * Identify and report any suspicious activities or transactions in accordance with AML and internal policies. * Execute monthly RCSA in a timely manner and assist in managing operational risks within OMC operations. * Assist in identifying and analyzing potential risks related to OMC operations and report any concerns to management. * Ensure the daily control functional checklist is duly filled and executed. * Participate in regular reviews of OMC policies and procedures, and implement best banking practices in OMC operations. **2\.3 Reporting \& Analysis** * Prepare daily, weekly, and monthly reports related to OMC operations, ensuring accuracy and timeliness. * Assist in reporting and documentation for audits and regulatory purposes. **2\.4 Customer Service \& Support** * Provide high\-quality support to clients and internal stakeholders concerning account opening and maintenance instructions. * Provide differentiated service to high\-value clients for their account opening and maintenance\-related instructions (e.g. Private Bank clients). * Assist in responding promptly to internal and external inquiries. * Collaborate with IT and other departments to resolve OMC system issues. **2\.5 Collaboration \& Process Improvement** * Collaborate with cross\-functional teams to support the organization's goals and initiatives. * Participate in regular process reviews to identify potential areas for improvement and enhance operational efficiency. * Participate in automation initiatives to streamline workflow and reduce manual processes. * Assist in the implementation of technology solutions or enhancements to streamline OMC operations. **2\.6 Training and Development** * Participate in and ensure timely completion of assigned training. * Stay updated with market trends, regulatory changes, and emerging technologies that may impact OMC\-related activities. **3\. Competencies, Knowledge and Experience** **3\.1 Educational Qualifications** Bachelor's degree in Finance, Accounting, Business, or a related field, with relevant experience in the Client Onboarding and Maintenance function. **3\.2 Experience** * 1–5 years of experience in Banking Operations or financial services preferred. * Proficiency in English \& Arabic (language); strong computer knowledge (MS Office applications). **3\.3 Behavioral Competencies** * Excellent attention to detail, analytical skills, and problem\-solving abilities. * Strong communication and interpersonal skills. * Ability to work under pressure and manage multiple tasks simultaneously. * Ability to work collaboratively within a team and across departments. **3\.4 Technical Competencies** * Proficiency in MS Office suite with strong analytical skills, including spreadsheet tools (e.g. Excel). * Familiarity with relevant regulations and compliance requirements in OMC operations. * Ability to analyze transaction data and quickly identify discrepancies. Pay: QAR6,000\.00 \- QAR6,500\.00 per month Education: * Bachelor's (Required) Language: * Arabic (Required) Work Location: In person