Supervisor-Front Desk

**Additional Information** **Job Number**26115333 **Job Category**Rooms \& Guest Services Operations **Location**396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest\-related issues. Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check\-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold\-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check\-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* 雅乐轩酒店不落俗套，但也不会太过前卫。酒店致力于为来往宾客提供温馨舒适的落脚点。无论是遛狗途中小酌一杯、会议结束后同事聚会、看望城中亲朋好友，还是欣赏热门乐队演出，我们现代个性的设施环境是休闲社交的理想选择。雅乐轩欢迎自信乐观、勇于突破的自我表达者加入我们的大家庭。如果您也期待与他人建立良好关系，那么雅乐轩一定不会令您失望。加入雅乐轩酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航，**发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。