Supervisor-Front Desk

**Additional Information** **Job Number**26115333 **Job Category**Rooms \& Guest Services Operations **Location**396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest\-related issues. Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check\-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold\-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check\-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* 알로프트는 결코 평범하지 않습니다. 그러나 지나치게 유행을 따르지도 않습니다. 우리가 알로프트에서 가장 중요시하는 건 고객과의 소통입니다. 반려견을 데리고 산책을 나갔다가 한 잔 하러 돌아오는 고객이나 동료와의 회의를 마무리하는 고객, 가족 또는 친구와 좋아하는 밴드 공연을 보기 위해 방문한 고객 등 알로프트를 찾은 고객 모두에게 지인들과 오붓하게 시간을 보낼 수 있도록 하는 것은 물론 주변 지역을 충분히 경험하고 문화를 즐기도록 하여 현지를 체험하는 소통의 중심지 역할을 수행합니다. 우리는 틀에 박힌 선 밖으로 발을 내딛는 것을 두려워하지 않으며, 자기 표현을 주저하지 않는, 자신감 충만한 인재를 찾고 있습니다. 다른 이들과 소통할 일에 가슴 벅차오르는 분이라면, 알로프트 호텔을 선택하시기 바랍니다. 알로프트 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오**에 합류하게 됩니다**. 최선**을 다해 일하고,** 목표**를 향해 달리며,** 훌륭한 글로벌 팀의 일원**으로 최고의 나를 만들고 싶다면** 알로프트의 문을 두드리세요.