Strategic Customer Supply Chain Partner

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt. Die Position The Strategic Customer Supply Chain Partner is a client\-facing role combining strategic supply chain consultancy with expert project management focused on improving the customer experience, driving profitability, and increasing efficiency through operational excellence, digital execution, and solid project management. Your Responsibilities * Act as a consultant to strategic healthcare customers, conducting structured, on\-site diagnostics of their internal supply chain setups, material flows, and storage capacities using frameworks like the SCOR Model. * Co\-facilitate collaborative workshops with external hospital, laboratory and authority stakeholders to map current\-state logistics workflows and design optimized future\-state supply chain models using Value Stream Mapping (VSM). * Develop customized supply chain strategies that solve customer pain points, delivering measurable value such as optimized inventory levels, reduced manual handling, and minimized operational waste. * Partner with commercial teams as the supply chain subject matter expert during high\-level client discussions, transforming operational findings into compelling commercial service proposals. * Lead complex supply chain optimization and transformation projects from initial scoping and business\-case design through to final execution and closure. * Build and coordinate multidisciplinary project teams, ensuring clear role definition, optimal resource allocation, and strict adherence to project milestones. * Establish robust project governance structures to proactively identify risks, manage dependencies, track key performance indicators (KPIs), and report progress to steering committees and leadership. * Drive stakeholder alignment and change\-management strategies to ensure smooth transition and long\-term sustainability of newly implemented supply chain processes. * Rollout of Roche's digital supply chain and inventory management solutions, leveraging CPFR (Collaborative Planning, Forecasting, and Replenishment) strategies to improve customer integration and delivery reliability. * Monitor and evaluate post\-implementation adoption and tool performance to guarantee the customer achieves the intended efficiency gains. * Manage ongoing customer care by overseeing the resolution of operational incidents and system requests, ensuring long\-term solution stability and high customer satisfaction. * Act as the strategic link between regional customer needs and global development teams, escalating requirements to enhance the long\-term digital supply chain product roadmap. Who You Are * You hold a BSc degree in Supply Chain, Logistics, Business Administration, Operations Research, Engineering, or related degree. Post graduate degree is preferred * You built deep functional knowledge of core supply chain principles, advanced inventory management theories, demand forecasting, warehousing optimization, and distribution network design * You built a minimum of 3 to 5 years of work experience within a management consulting firm or an internal corporate advisory/operational transformation team, steering high\-impact initiatives with a specific focus on: logistics, cold chain management, storage topology optimization, deep familiarity with work streams such as Procure\-to\-Pay (P2P) and Order\-to\-Cash (O2C), and/or alignment of customer\-facing fulfillment workflows with broader commercial business strategies * You are experienced in utilizing structured supply chain and project management frameworks (e.g., SCOR, CPFR, Value Stream Mapping / Lean VSM, Lean Six Sigma, Agile, or traditional PM principles) * You built advanced "consultative selling", workshop facilitation, and negotiation skills, with a proven ability to manage complex external stakeholder dynamics, lead cross\-functional squads, and drive change. * You have excellent interpersonal skills, advanced written and oral communication skills * Advanced professional proficiency in written and spoken English. Mastering Arabic language is a plus Wer wir sind Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100\.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik\-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern. Gemeinsam können wir eine gesündere Zukunft gestalten. Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.