Spa Supervisor

Career Land Center is seeking an experienced and customer\-focused **Spa Supervisor** on behalf of a well\-established and reputable beauty salon in Qatar. The successful candidate will oversee the daily operations of the spa, lead a team of beauty professionals, maintain exceptional service standards, and ensure an outstanding customer experience while achieving operational and sales targets. **Key Responsibilities** ------------------------ * Supervise the daily operations of the spa and salon to ensure smooth and efficient service delivery. * Lead, motivate, and support therapists, beauticians, receptionists, and support staff. * Monitor staff attendance, grooming, performance, and adherence to company policies. * Prepare staff schedules and manage duty rosters to ensure adequate coverage. * Ensure exceptional customer service by addressing client concerns and maintaining high satisfaction levels. * Oversee appointment scheduling and maximize treatment room utilization. * Maintain cleanliness, hygiene, and safety standards in accordance with Qatar regulations and company policies. * Monitor inventory levels, order spa products and supplies, and coordinate with suppliers. * Ensure proper handling and maintenance of spa equipment and facilities. * Support recruitment, onboarding, and training of new employees. * Coach team members on service standards, retail sales, and upselling techniques. * Monitor daily sales performance and assist in achieving monthly revenue targets. * Prepare daily, weekly, and monthly operational and sales reports. * Promote spa treatments, memberships, packages, and retail products to increase revenue. * Ensure compliance with all health, safety, and operational procedures. **Qualifications** ------------------ * Minimum **3–5 years** of experience in a supervisory role within a spa, beauty salon, or wellness center. * Strong leadership and team management skills. * Excellent customer service and problem\-solving abilities. * Knowledge of spa treatments, beauty services, and salon operations. * Experience with appointment booking/POS systems and Microsoft Office. * Excellent communication skills in English; Arabic is an advantage. * Ability to work in a fast\-paced, customer\-focused environment. * Strong organizational, time management, and multitasking skills. **Preferred Skills** -------------------- * Leadership and staff development * Sales and revenue generation * Inventory management * Conflict resolution * Customer relationship management * Attention to detail * Professional appearance and positive attitude **Benefits** ------------ * Competitive salary * Accommodation and transportation (as per company policy) * Medical insurance * Annual leave and air ticket (as per Qatar Labour Law and company policy) * Career growth and professional development opportunities