Soft Services Manager (Saudi National)

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. **Job Description:** Parsons is looking for an amazingly talented **Soft Services Manager** to join our team! The Soft Services Manager oversees the daily non\-technical operations, vendor contracts, and resident welfare programs within the workforce accommodation village. This role is responsible for ensuring a hygienic, safe, and high\-quality living environment for thousands of residents. The manager will lead service mobilization, govern integrated facility management contractors, and maintain strict adherence to international and local worker welfare standards. **What you'll be doing:** 1\. Contract Governance \& Vendor Performance * SLA \& KPI Management: Oversee integrated soft facilities management subcontractors, ensuring strict compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). * Service Line Oversight: Direct daily operations across all non\-technical streams, including mass catering, large\-scale housekeeping, laundry services, waste management, pest control, and landscaping. * Financial Control: Manage the soft services operational budget, review vendor invoicing, and optimize resource allocation to prevent cost overruns. 2\. Operational Mobilization \& Readiness * Phased Handovers: Lead the operational readiness plans for new modules, blocks, or facilities within the village as the asset transitions from construction to occupancy. * Scalability Planning: Coordinate logistics across multiple vendors to ensure catering, sanitation, and recreation facilities can seamlessly scale up or down based on resident population shifts. 3\. Worker Welfare, Health \& Safety * Welfare Compliance: Conduct rigorous, routine inspections of living quarters, food preparation areas, and common spaces to enforce strict compliance with local municipal laws and international worker welfare frameworks. * Incident Management: Coordinate with the health, safety, and environment (HSE) team to manage medical clinic interfaces, emergency response drills, and sanitation controls. 4\. Community \& Resident Relations * Resident Experience: Establish clear feedback loops and grievance mechanisms for residents, resolving complaints, cleanliness, or amenities promptly. * Community Spaces: Manage the upkeep and scheduling of facilities, spaces, prayer halls, and sports zones to foster a positive community environment. * **Security \& Access Link:** Partner with the security team to govern village access, crowd management, and resident safety protocols. **What required skills you'll bring:** * Bachelor’s degree in relevant field. * **Minimum of 10 years** of experience in facilities management, with at least 3 years specifically managing large\-scale workforce accommodations, remote camps, or high\-density residential villages. * Certifications in food safety (e.g., HACCP, ServSafe) or professional facilities management credentials (e.g., BIFM/IWFM) are highly desirable. * Exceptional conflict resolution skills, strong contractor management capabilities, and experience working within highly multicultural environments. * Saudi Nationals only. Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to COMPETITIVE BENEFIT OFFERINGS Financial Wellness We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments. Work Life Harmony Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays. Career Development We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs. Veteran Support We provide Industry leading benefits to support veterans and active\-duty members to provide security for you and your family by offering robust leave and benefits; including paid active\-duty military leave and paid time off when transitioning back to civilian life. Mind \& Body At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup. Health Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.