Soft Services Manager

• Oversee all soft services FM operations at multiple sites (Cleaning & Security) • Develop the yearly soft services planner based on the sites actual conditions and needs • Monitor & Manage the specialized contractors facade cleaning, pest control, waste management, landscaping, Parking management • Coordinate with appointed vendors to ensure service delivery and SLA/KPI are met • Handle the emergency situations, events and escalations • Maintain operation performance reports & prepare all documents for audits, management • Ensure compliance with local authority regulations, HSE standards, building guidelines • Develop training/TBT plans to site manpower to ensure full awareness of tasks and SOP's • Lead & develop staff through training program & staff's performance evaluations / appraisal • Conduct regular inspections /audits to ensure optimal performance of SS operations • Manage & monitor cleaning consumption, materials issuance & tools as per the operational budgets • Bachelor degree holder • Extensive experience in FM industry, strong leaderships skills, deep knowledge in SS operations like HK, SECURITY, WASTE MANAGEMENT, LANDSCAPING, PEST CONTROL, FACADE CLEANING, PARKING MANAGEMENT, ETC. • 7-10 years min. experience in FM industry in a managerial position • Strong understanding of local regulations & QHSE standards • Proficiency in CAFM system • Strong focus on quality assurance, client satisfaction & services delivery as per contract SLA/KPI's • Demonstrated ability to manage large SS teams & multiple service lines at residential & commercial sites • Valid BICS or SIRA certificate