Social Media Moderator

**Nasoft is hiring a Social Media Moderator on behalf of one of our clients, a leading e\-commerce brand in Kuwait.** We are looking for a highly responsive and customer\-focused **Social Media Moderator** to manage customer interactions across the brand's social media platforms. Key Responsibilities* Monitor and manage **social media messages, comments, and customer interactions** across different platforms. * Respond to **customer inquiries and questions** accurately, professionally, and within the required response time. * Follow up on **customer orders, requests, and complaints** and ensure they are properly handled. * Handle customer complaints and coordinate with the relevant teams to ensure **fast and effective resolution** of issues. * Focus on maintaining **high customer satisfaction** and delivering a positive customer experience. * Maintain the brand's tone of voice across all customer interactions. * Monitor and report inappropriate, offensive, or spam content according to moderation guidelines. * Identify recurring customer concerns and share relevant insights with internal teams. * Coordinate with Customer Service, Operations, Logistics, Marketing, and other relevant departments when needed. * Follow up on escalated cases to ensure timely resolution and proper customer communication. * Monitor customer feedback and social media conversations to identify trends and areas for improvement. **Requirements** * 1–2 years of experience in **Social Media Moderation, Community Management, Customer Service**, or a similar role. * **Fluent Arabic with excellent command of the Kuwaiti dialect.** * Excellent written and verbal communication skills. * Strong customer service and problem\-solving skills. * Previous experience working with **Kuwaiti customers or in the GCC e\-commerce market** is highly preferred. * Ability to handle a high volume of messages, comments, and customer inquiries while maintaining accuracy and professionalism. * Strong attention to detail and follow\-up skills. * Ability to work under pressure in a fast\-paced environment. * Good understanding of social media platforms, especially Facebook, Instagram, TikTok, and X. * Experience with social media management or customer service tools is a plus. **Benefits** **Workeing Conditions \& Benefits:** * Working Model: On\-Site in Kuwait * Working DAys: 6 Days per week * The company provides health insurance. * The company provides social insurance.