SMB Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo s marketplace shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand this is the team for you. We re looking for an SMB Account Manager to join our Kuwait team. In this role, you ll help us empower small and medium-sized restaurant partners to thrive on our platform, driving their core business performance and operational excellence. Get to know our Commercial team what drives us, how we work, and what you can expect. What You ll Be Doing You ll be joining the SMB (Small to Medium Business) team. We are the dedicated partners for the heartbeat of our marketplace the local, independent restaurants. We focus on scaling growth and building long-term value for thousands of partners simultaneously. Here s what your day-to-day might look like: • Portfolio Ownership: Manage a large portfolio of SMB partners, acting as their primary representative and ensuring they receive world-class service to build lasting partnerships. • Strategic Growth: Negotiate and develop long-term account plans, focusing on renewals, extensions, and the launch of new products or advertising revenue streams. • Performance Campaigns: Execute targeted campaigns to improve key metrics, including restaurant retention, customer outcomes, and overall operational efficiency. • Data-Driven Consultation: Use data to identify inefficiencies and growth opportunities, proactively advising partners on how to unlock better value and accelerate revenue. • Omnichannel Engagement: Support your partners through a mix of high-impact communication methods, including voice, video, email, and strategic site visits. What You ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: • Commercial Relationship Management: Significant experience in an Account Management or similar commercial role, with a proven track record of producing tangible business results. • Bilingual Communication: Full professional fluency in both English and Arabic is essential for this role. • Negotiation & Influence: Strong ability to handle complex negotiations and manage diverse stakeholders with resilience and maturity. • Analytical Problem Solving: A solution-oriented mindset with a strong understanding of Excel or Google Sheets to back your decision-making with data. • Self-Starter Mentality: Highly organised and proactive, with the get it done mindset required to thrive in a fast-paced, evolving marketplace.