Shopping Experience Assistant - Cashier | Retail | IKEA Jebel Ali

• The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to ensure customers receive professional and friendly assistance. This role requires a focus on maintaining accurate financial transactions and efficient customer service operations, especially at the Returns & Exchange desk. Success in this role involves creating a welcoming store environment, safeguarding customer satisfaction, and adhering to company procedures. The representative plays a crucial role in the customer shopping journey, from greeting them at the store to resolving product and transaction-related queries. What You Will Do: • Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available. • Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues. • Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction. • Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly manner. • Make announcements or pages to customers (parents) for issues in the playroom or general announcements. • Follow SOPs for cash handling, receiving payment by various methods (cash, cheque, credit cards, etc.). • Compute and record transactions ensuring 100% accuracy for all register transactions. • Count and record the float before and after trading to ensure accurate cash handling. • Ensure the Returns & Exchange desk is viewed as quick and easy by customers. • Handle returns and exchange issues using judgment and management guidelines. • Inform management about product faults or safety issues from Returns & Exchange desk feedback. • Prepare reports of transactions for reconciliation and analysis of store performance • Ensure child safety is a priority in Smaland, providing a safe environment for children. • Adhere to all system procedures as per policy and complete booking of IKEA services. • Brief Duty Manager on complaints requiring management assistance. • Required Skills To Be Successful: • Proactivity and problem-solving skills. • Excellent communication and interpersonal abilities. • Fluency in English; proficiency in Arabic preferred. • Customer-focused mindset with accountability and teamwork abilities. What Qualifies You For The Role: • High School diploma. • Minimum 2 years of experience in a similar role. • Excellent communication and interpersonal skills. • Good command of English language; Arabic language is preferred.