Service Parts Advisor

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams. Key Responsibilities Parts Sales & Customer Support • Greet customers (internal & external) and identify parts requirements accurately • Recommend appropriate parts based on customer or technician needs • Ensure a high level of customer service and satisfaction at all times • Handle inquiries, quotations, and parts availability checks Inventory Management • Monitor stock levels and ensure optimal inventory availability • Identify parts requiring replenishment and initiate reorders • Track lost sales and report gaps for inventory improvement • Maintain accurate records of parts movement and stock Ordering & Coordination • Process parts orders (local and international) as per company procedures • Handle special orders, including prepayments where required • Coordinate closely with Service Advisors and Technicians for parts requirements • Track parts status and ensure timely delivery Systems & Documentation • Use DMS/CRM systems to search part numbers and manage transactions • Ensure accurate documentation of all parts transactions • Monitor bin locations and maintain proper storage standards • Manage warranty or returned parts as per policy Diploma or Bachelor s in Automotive, Business, or related field 3-7 years of experience in automotive parts or aftersales operations Strong understanding of automotive parts and systems Experience using ERP/DMS systems Skills & Competencies • Strong customer service and communication skills • High attention to detail and organization • Ability to work in a fast-paced environment • Problem-solving and analytical thinking • Team collaboration and coordination skills