Service Manager Middle East & EWA

Key Responsibilities • Customer satisfaction on repair times, quality the and costs via management of the Service • Ensure after sales KPI s for service transactions and helpdesk • Being Owner and key contact for escalated service and quality issues within the region • Understand end users / dusers/dealers ealers requirements and implement actions • accordingly • Managing SBU Service P&L s • Establish systems for Warranty reduction & Quality Improvement. Take the lead on managing product liability claims • Develop/Audit authorized service agent network and central repair unit(s) • Project Management to deliver the agreed projects in time • Implement and utilize Stanley Black & Decker systems and solutions in order to improve service accessibility and effectiveness • Organize service trainings • Control order placement from the distributor and follow up on the order process of spare parts • Provide support to the Finance in managing the financial relations between Stanley Black & Decker and service centers • Analyse spare parts & after sales service prices versus competitors and adjust necessary changes based on local needs and competition • Other tasks outside the job profile as required The Person: You love to learn and grow and be acknowledged for your valuable contributions. You re not intimidated by innovation. In fact, you embrace it. Wouldn t it be great if you could do your job and do a world of good? You also have: • 3-5 years of experience, preferably in related fields • Preferably a university degree in engineering (mechanical or electrical) • Commercial exposure and/or background within Stanley Black& Decker, which includes previous experience within a commercial role • Technical and repair knowledge of power tools is preferred • Able to handle multiple priorities, organize, plan, and meet difficult deadlines, and multi-task in a fast-paced environment • Strong interpersonal, negotiation, follow-up, and documentation skills • Strong presentation skills with experience of presenting to senior business leaders • Excellent PC and MS Office skills, SAP knowledge is a plus • Fluency in English, both written and spoken Key Internal Relationships • Commercial Team • Marketing Team • Customer Service Team • Planning and Supply Chain Team • Regional Service Leader Key External Relationships • Service Agents • Distributors • Consulting Firms for Service - Related Issues • Government Agencies The Details: You ll receive a competitive salary and a great benefits plan, including discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you ll want to be and stay. Being part of our team means you ll get to: • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. • Learn: Have access to a wealth of learning resources, including our digital learning portal. • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What s more, you ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We re visionaries and innovators. As successful as we ve been in the past, we have so much further to go. That s where you come in. Join us! We Don t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you ll get the unique chance to impact some of the world s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We re the World s largest tool company. We re industry visionaries. We re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Global Benefits & Perks You ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What Yo