Service Center Administrator / Data & Operations Analyst

Position: Service Center Administrator / Data & Operations Analyst We are looking for a highly organized and analytical candidate with strong Microsoft Excel skills and previous experience in a service center or aftersales environment. Key Responsibilities: • Perform daily data entry and maintain accurate records of all service related activities. • Review, analyze, and maintain daily, weekly, and monthly service center reports. • Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement. • Ensure all reports are accurate, complete, and submitted on time. • Review service center case updates and verify that all information is correctly recorded in the system. • Conduct data analysis and provide operational insights to support decision-making. • Coordinate with service centers to ensure compliance with reporting standards and operational procedures. • Perform physical stock handling, stock verification, and inventory reconciliation. • Support inventory audits and ensure alignment between physical stock and system records. • Maintain proper documentation and filing of operational records. • Assist in monitoring spare parts movement, stock availability, and inventory accuracy. • Support daily operational activities and ensure compliance with company policies and service standards. • Prepare management reports, dashboards, and presentations using Excel. • Follow up with internal and external stakeholders to ensure timely completion of assigned tasks and reporting requirements. Candidate Requirements: • Strong proficiency in Microsoft Excel (Pivot Tables, XLOOKUP, formulas, data analysis, reporting, and dashboards). • Previous experience in a service center, aftersales, or operations environment. • Strong analytical and problem solving skills. • Excellent attention to detail and organizational skills. • Ability to manage multiple tasks and meet deadlines. • Good communication skills and the ability to coordinate with different stakeholders. Salary Range: AED 5,000 - 7,000 per month (depending on experience and qualifications).