Service Advisor

• Follow the NSSW standards in all customer touch points • Responsible to attend high profile & major fleet customers. • Promptness in receiving/greeting customers, understand their needs • Proper inventory of customer’s vehicle and record customers’ requirements. • Updating customer data base • Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval. • To arrange test drive as required jointly with customer • Ensure legible and clear job advice and create job card • Follow-up the job progress • Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals. • Brief the customer on warranty coverage/Service contract coverage • Promoting Service Contracts/other service products (upselling) • Ensure job cards are closed on time • Ensure car is cleaned and ready for delivery as per the promised date and set time. • Notify customer in in advance in case of delay • Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle • Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.) • Develop and maintain long term relationship to enhance customer retention • Handle customer complaints on priority and bring it to the notice of the superiors. • Attend customer queries promptly • Ensure the pending job cards to be closed within the time limit • Degree/3-year Diploma in Automobile/Mechanical Engineering. Work Experience • 3 years practical experience with Dealers in similar positions. Competencies • Customer handling & negotiation skills. • Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries). • Excellent customer service, communication, and interpersonal skills. • Strong organizational and multitasking abilities. • Ability to manage time effectively and prioritize tasks in a fast-paced environment. • Proficiency in Microsoft Office Suite and service management software (preferred). Languages • English, Arabic is desirable