Service Advisor

• Act as the primary point of contact for customers, ensuring their needs are understood and met with precision. • Diagnose vehicle issues through active listening and effective questioning, translating technical jargon into customer-friendly language. • 3-4 yrs in Heavy Commercial vehicle segment as Service advisor/Asst Service advisor • Proven experience in utilizing dealership management systems and customer relationship management software is essential. • Strong technical knowledge of automotive systems and repair processes is crucial for effective diagnosis and communication.