Original posting on naukrigulf. You apply directly with the employer — we never auto-apply.
Job description
Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.
In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.
What You Will Do
• Deliver an outstanding customer experience by guiding customers through their entire service journey
• Build long-term relationships to drive customer loyalty and retention
• Upsell products and services responsibly to achieve revenue targets
• Identify customer concerns and ensure vehicles are repaired right the first time
• Coordinate closely with workshop teams to ensure timely updates and on-time delivery
• Clearly explain repairs, maintenance requirements, costs, and value-added services to customers
• Handle customer concerns professionally to enhance satisfaction and customer loyalty
• Ensure full compliance with SOPs, systems, and data accuracy standards
• Contribute to departmental performance and customer satisfaction objectives
• Strong customer service and relationship management skills
• Good technical understanding of passenger vehicles and automotive service processes
• Excellent communication and interpersonal skills
• Ability to manage multiple customers while maintaining service quality
• Commercial awareness with a focus on achieving targets
• Strong problem-solving and organizational skills
• Proficiency in MS Office (experience with dealer management systems is an advantage)
What Equips You for the Role
• Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
• 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role
• Strong technical knowledge of passenger vehicles combined with customer service experience
• Experience working in a dealership or automotive service environment
• Fluency in English; basic Arabic is an advantage
• A customer-first mindset with strong attention to detail
Is this role a fit for you?
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