Senior Technician - Electrical (Automotive)

Job purpose To carry out advanced electrical and electronic diagnostics, fault finding, and repairs on customer vehicles across a wide range of Nissan and Infiniti models, using manufacturer-approved diagnostic equipment, wiring diagrams, and repair procedures in accordance with OEM standards and guidelines. Job Responsibilities Financial Performance • Achieve the agreed targets for Sold Hours, Efficiency, Productivity, and Overall Utilisation. Technical Operations • Perform diagnostic, electrical, and electronic subsystem repairs in accordance with approved repair procedures, wiring diagrams, and manufacturer specifications. • Use advanced diagnostic tools and equipment to accurately identify and rectify vehicle faults. • Record any additional repair work or recommendations using the E-Estimate digital application and update the Team Leader accordingly. • Receive repair orders from the Team Leader and fully understand the scope of work before commencing repairs. • Review vehicle service history and identify any applicable OEM recall campaigns. • Complete authorised repairs and notify the Team Leader of any further findings or recommendations. • Perform software updates and vehicle programming activities in line with manufacturer recommendations. • Demonstrate strong manual dexterity, technical expertise, mechanical aptitude, and advanced computer skills. • Take ownership of all aspects of the role, working effectively with minimal supervision. • Adhere to quality control procedures to prevent and correct workmanship issues that fall below required standards. • Provide cover for the Team Leader and support workshop operations when required. • Handle and resolve complex customer concerns, escalating matters to the Team Leader where necessary. • Provide mentoring, coaching, and on-the-job training to newly appointed technicians. • Assist the Team Leader with day-to-day operational activities as required. Customer Experience • Handle customer vehicles with the utmost care and ensure safe working practices at all times. • Learning and Development • Maintain a clean and organised work area, ensuring personal and workshop tools remain in good condition. • Participate in Training Needs Assessments conducted by the Training Academy. • Continuously develop technical knowledge and skills through Nissan-approved training programmes. • Read and interpret complex technical documentation, including safety procedures, operating and maintenance instructions, repair manuals, and wiring diagrams. Policies, Procedures, and Compliance • For warranty repairs, follow OEM warranty procedures, correctly tag replaced parts, and transfer them to the centralised warranty store. • Carry out recall campaigns, including airbag replacement programmes, in accordance with OEM requirements. • Diagnose and repair air-conditioning systems following approved service procedures. • Ensure full compliance with F1 standards and OEM guidelines. • Follow all Health, Safety, and Environment (HSE) requirements, standard operating procedures, and safety regulations, including the use of appropriate personal protective equipment. • Ensure compliance with Nissan Dealer Standards and established process guidelines. Qualifications • 2-year ITI (Industrial Training Institute) NCVT Certificate, or • 3-year Diploma in Automobile Engineering, Mechanical Engineering, or an equivalent qualification. Experience • Minimum of 5 years' experience within an automotive dealership environment. • At least 2 years' experience working as an Automotive Electrician. Competencies • Strong diagnostic and fault-finding skills. • Excellent manual dexterity and physical fitness to carry out repair activities. • High level of technical and mechanical competence. • Strong computer literacy and ability to use advanced diagnostic systems. • Ability to work independently and take ownership of tasks. • Effective problem-solving and decision-making skills. • Coaching and mentoring capability. • Strong attention to detail and commitment to quality standards. Language Requirements Proficient in English (spoken and written).