Senior Receptionist / Front of House Leader - Luxury Ladies-Only Salon

Senior Receptionist / Front of House Leader \- Luxury Ladies\-Only Salon **Location:** Abu Dhabi, UAE (4 branches) **Job Type:** Full\-time, Permanent **Compensation:** Competitive salary \+ commission \+ monthly bonuses **Start Date:** Immediate start required \*Before You Apply \- Mandatory Requirements Applications that do not meet ALL of the following will not be considered: * ✅ **4\-5\+ years of experience as a senior receptionist or front\-of\-house leader at reputable, established salons or spas within the GCC** (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, or Oman). Experience must be from recognized, high\-standard establishments. **This is mandatory, not preferred.** * ✅ **Strong hands\-on experience with salon POS and booking systems** (Zenoti, Shortcuts, Fresha, or similar) * ✅ **Immediate availability** and ready to start right away * ✅ **Professional references are required and will be contacted** Female candidates only (ladies\-only salon environment). Holding your own visa is a bonus and will positively impact the compensation offered. About the Role: We are a premium ladies\-only salon group with four branches across Abu Dhabi, known for elegance and exceptional service across the GCC. This is not a standard reception role. You will run the front of house and take ownership of the day\-to\-day operation of a branch, ensuring it runs efficiently, profitably, and to the standard our clients expect. We are looking for a proven team leader with a strong retail sales background, trained in respected salons, who knows how to keep a busy branch running smoothly while driving revenue. What You'll Do: **Branch Operations** * Take responsibility for the daily operation of the branch, ensuring efficiency, cleanliness, and profitability across all shifts and peak hours * Manage the daily booking schedule to maximize utilization and keep clients satisfied with their appointments * Propose and monitor staff rosters in line with booking demand * Oversee monthly stock counts and place professional and retail stock orders on time * Ensure compliance with legal and municipality regulations, brand standards, and company policies * Work closely with the Operations Manager to flag and resolve any issues affecting the branch **Team Leadership:** * Lead and coach the branch team to hit monthly revenue and retail targets and increase average client spend * Track revenue by department, ensuring every provider is meeting their service and retail goals so the branch meets its monthly budget * Train staff on service standards, SOPs, client interaction scripts, and database capture * Assist in disciplining and retraining staff when standards are not met * Ensure staff uniforms, grooming, and presentation meet Bellacure Beauty Lounge standards **Client Experience \& Sales:** * Set the tone for exceptional customer service and ensure every client leaves satisfied * Handle service\-related complaints promptly and professionally, with incident reports turned around within 24 hours, and put fixes in place so issues do not repeat * Identify sales and service opportunities and present them to senior management * Confidently recommend packages, memberships, services, and retail products, and coach the team to do the same * Suggest and prepare monthly promotions in line with market trends and seasons **What You Bring:** * Deep product, service, and retail knowledge, with the confidence to advise clients professionally * A sales mindset with a proven background in upselling and cross\-selling * Exceptional organizational skills and the ability to manage a team while handling multiple bookings at once * Excellent communication, discretion, and client\-care ethics * Dependable, punctual, and team\-oriented, with a professional and polished demeanor that protects the reputation of the brand * Fluent English (required) What We Offer * **Competitive salary \+ attractive commission structure** tied to targets and sales goals * **Monthly bonus packages and awards** for top performers * Luxury brand recognition unlike anything within the GCC * Continued training, sponsorship, and clear career growth pathways within the brand * Exclusive discounts on services, retail products, and packages * Open to all nationalities How to Apply Send the following to **** * Your CV, clearly listing the salons or spas you have worked at in the GCC, with dates and roles * Contact details for at least two professional references * Confirmation of your visa status and that you are available to start immediately **Applications without verifiable salon experience and references will not be reviewed.** We look forward to welcoming you to our team. Job Types: Full\-time, Permanent Pay: From AED2,500\.00 per month Experience: * spa: 6 years (Required) Language: * english, arabic (Required) Work Location: In person