Senior Operation Specialist

**1\. Venue Operations Management** * Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors. * Ensure operational standards, procedures, and service guidelines are consistently implemented across the venue. * Monitor operational performance to ensure efficient service delivery and high guest satisfaction. * Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout service periods. * Ensure the venue maintains high standards of cleanliness, safety, and organization. **2\. Team Leadership \& Supervision** * Supervise and support Assistant Managers and operational Supervisors. * Provide leadership and guidance to ensure teams operate effectively and meet service standards. * Support recruitment, onboarding, and training of operational staff when required. * Monitor staff performance and provide feedback to Assistant Managers and Supervisors. * Conduct regular operational meetings to ensure alignment across teams. **3\. Operational Coordination** * Work closely with the Reception Manager to ensure smooth coordination between reception and floor operations. * Support reception operations when required to maintain guest service continuity. * Coordinate operational activities across departments to maintain efficient service flow. * Address operational challenges and implement solutions to ensure smooth daily operations. **4\. Guest Experience \& Service Quality** * Monitor guest experience across the venue and ensure service standards are consistently maintained. * Support operational teams in resolving guest concerns or service issues professionally. * Identify opportunities to improve operational efficiency and guest satisfaction. * Ensure teams maintain a professional and service\-oriented approach. **5\. Operational Performance \& Cost Awareness** * Support the Operations Manager in monitoring operational efficiency and cost control. * Ensure staffing levels and operational resources are utilized effectively. * Assist in maintaining operational performance in line with business targets. **6\. Health, Safety \& Compliance** * Ensure compliance with health, safety, hygiene, and operational regulations across the venue. * Support the implementation of safety policies and ensure operational teams follow safety procedures. * Monitor the venue environment to ensure a safe and well\-maintained facility for guests and employees. SPECIFICATIONS Experience \& Education – Minimum 6–8 years of experience in hospitality or food and beverage operations – At least 3 years of experience in a supervisory or managerial role – Experience in high\-volume restaurants, hospitality venues, or food halls is preferred