Senior NCR ATM Operation Consultant

* Manage and oversee NCR ATM operations, including ATM installation, configuration, maintenance, monitoring, and troubleshooting. * Provide expert\-level support for NCR ATM hardware, software, applications, and related banking interfaces. * Coordinate ATM incident management, problem resolution, and service restoration within agreed SLA timelines. * Monitor ATM availability, transaction performance, cash status, error logs, and system health. * Diagnose and resolve ATM hardware, software, network, dispenser, card reader, PIN pad, and receipt printer issues. * Coordinate with banks, vendors, field engineers, network teams, and application support teams for ATM\-related incidents. * Perform ATM software upgrades, patches, configuration changes, and version migrations while ensuring operational continuity. * Support ATM deployment, relocation, decommissioning, and site readiness activities. * Analyze ATM transaction logs and system reports to identify recurring failures, operational risks, and performance issues. * Ensure ATM security, compliance, access controls, encryption, and operational procedures are maintained according to banking standards. * Manage NCR ATM monitoring and management platforms and ensure accurate configuration of ATM devices. * Support integration between ATMs, host systems, payment switches, card management systems, and banking applications. * Conduct root\-cause analysis for recurring ATM failures and implement corrective and preventive actions. * Prepare operational reports covering ATM uptime, incidents, transaction failures, availability, SLA performance, and maintenance activities. * Maintain accurate ATM inventory, configuration records, technical documentation, and change\-management records. * Participate in ATM testing, User Acceptance Testing (UAT), production releases, and disaster recovery exercises. * Review vendor performance and ensure NCR support services, maintenance activities, and SLA commitments are achieved. * Provide technical guidance and mentoring to ATM operations and support teams. * Identify opportunities to improve ATM availability, transaction success rates, operational efficiency, and customer experience. * Participate in 24/7 on\-call support and provide escalation management for critical ATM incidents. Pay: QAR18,400\.00 per month Education: * Bachelor's (Required) Experience: * Banking Industry: 2 years (Required) Work Location: In person