Senior Manager - Account Maintenance Unit (AMU)

We are seeking an experienced Senior Manager – Account Maintenance Unit (AMU) to lead account maintenance operations, ensuring operational excellence, regulatory compliance, and exceptional service delivery across the customer account lifecycle. This is a full-time position based in Qatar. QUALIFICATIONS & EXPERIENCE • Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, or a related field (Master's degree is an advantage) • 10–15 years of banking operations experience, including a minimum of 5 years in a managerial or leadership role • Extensive experience in account maintenance, customer onboarding, account administration, CIF management, or retail banking operations • Proven experience managing high-volume operational teams within a regulated financial institution • Strong knowledge of KYC, AML, FATCA, CRS, Customer Due Diligence (CDD), and banking regulatory requirements • Professional certifications in Banking, Operations, Risk Management, or Compliance are highly preferred • Hands-on experience with Core Banking Systems (Temenos T24, Finacle, Flexcube, or equivalent) SKILLS & COMPETENCIES • Expertise in leading account maintenance operations while ensuring service quality and operational efficiency • Capable of managing customer account updates, mandates, authorized signatories, restrictions, and account lifecycle activities • Adept at driving operational excellence through process optimization, automation, and continuous improvement initiatives • Experience implementing operational controls, monitoring risk indicators, and ensuring compliance with internal and regulatory requirements • Proficiency in preparing management dashboards, operational reports, and performance metrics to support informed decision-making • Effective leadership in coaching teams, optimizing resources, and fostering a culture of accountability and customer service excellence • Strong stakeholder management skills with the ability to collaborate across Operations, Branches, Compliance, Risk, Legal, and IT functions .