Senior Hostess - Kuwait

We are hiring experienced **Sr Hostess** for a reputed restaurant group in **Kuwait.** #### **Key Responsibilities** * Greet, acknowledge, seat and farewell guests professionally. * Recognize VIP and regular guests and coordinate personalized service. * Manage reservations, special requests, guest profiles and reservation notes. * Manage seating plans, waitlists, queues and table availability. * Coordinate table allocation with Floor Manager and service team. * Handle guest inquiries, complaints and service recovery. * Maintain guest interaction and complaint records. * Guide and coach junior hostesses and FOH staff. * Allocate host\-desk duties and monitor performance. * Coordinate guest information with managers and service staff. * Maintain host desk, entrance and guest areas. * Handle telephone calls and reservation inquiries. * Support promotions, guest loyalty and revenue objectives. * Prepare reports on guest feedback, VIP activity and service trends. * Complete shift handovers and ensure the host area is ready for the next shift **Experience \& Qualification** * Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer\-facing role. * Senior/supervisory experience preferred. * Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred. * Experience with reservations, waitlists, VIP guests, complaints and service recovery. * Sales, loyalty activities or special\-event experience is an advantage. **Benefits:** ✔ Salary : 500 \- 600 KD ✔ Accommodation \& Transportation Provided * Minimum height: 165 cm * Fit appearance and professional grooming. * Fluent Arabic \& English; additional languages advantageous. * Confident, presentable and warm personality. * Excellent guest\-relations and interpersonal skills. * Strong organization and reservation\-management skills. * Good complaint handling and problem\-solving ability. * Leadership skills to guide junior staff. * Comfortable with reservation systems, tablets, QR feedback tools and MS Office.