Senior Customer Communications Manager

**Job Summary** Casa D Mail Digital Communications \& Marketing W.L.L. is seeking an experienced Senior Customer Communications Manager to lead customer\-facing communication strategies across email, mobile, web, social media, and other digital channels. The successful candidate will develop clear, consistent, and personalized communications throughout the customer lifecycle. This role will collaborate with marketing, customer service, sales, creative, technology, and data teams to improve customer engagement, retention, satisfaction, and brand trust. **Key Responsibilities** * Develop and implement an integrated customer communications strategy across digital and traditional channels * Manage customer lifecycle communications, including onboarding, service updates, promotions, renewals, retention, and re\-engagement * Lead email marketing, SMS, push notifications, in\-app messaging, social messaging, and customer\-notification programs * Establish brand voice, messaging standards, editorial guidelines, and communication\-approval processes * Segment customer audiences and develop personalized messaging based on behaviour, preferences, and lifecycle stage * Oversee communication calendars, content production, campaign execution, testing, and quality assurance * Collaborate with customer service teams to improve service notices, complaint responses, FAQs, and support communications * Manage crisis, incident, service\-disruption, and reputation\-sensitive customer messaging * Track engagement, conversion, retention, customer\-satisfaction, and communication\-performance metrics * Lead internal teams, agencies, technology providers, and communication\-platform vendors **Requirements** * Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, Business Administration, or a related field * Extensive experience in customer communications, CRM marketing, digital marketing, or brand communications * Proven experience managing multichannel customer communication strategies and campaigns * Strong copywriting, editing, storytelling, presentation, and message\-development skills * Experience with CRM, email\-automation, marketing\-automation, and customer\-engagement platforms * Knowledge of audience segmentation, personalization, A/B testing, analytics, and campaign optimization * Strong understanding of customer journeys, retention strategies, and customer\-experience principles * Excellent leadership, project\-management, stakeholder\-management, and decision\-making skills * Qatar or GCC communications and marketing experience is preferred **Why Work With Us** * Competitive senior\-management salary * Housing and transportation allowances * Medical insurance and paid annual leave * Performance\-based incentives * Opportunity to lead high\-impact customer communication programs * Access to modern CRM, automation, and digital\-marketing technologies * Professional development and leadership\-growth opportunities **About the Company** Casa D Mail Digital Communications \& Marketing W.L.L. provides digital communications, customer\-engagement, email marketing, content development, campaign management, branding, and marketing\-technology services in Qatar. The company focuses on helping organizations deliver personalized, timely, and measurable communications that strengthen customer relationships and business growth. Pay: QAR24,000\.00 \- QAR35,000\.00 per month Work Location: In person