Senior CSM

**About the Company** Founded in 2019, this venture\-backed HR technology company is on a mission to connect people with the information they need to make better health and financial decisions. Powered by AI and advanced analytics, its platform transforms complex benefits experiences into intuitive, ongoing interactions that help employees maximize the value of their benefits. The company partners with employers, benefits providers, and HR technology organizations to drive engagement, improve outcomes, and create long\-term value. **The Role** A fast\-growing HR tech company is seeking a customer\-focused, data\-driven professional to help support and grow its employer customer base. This individual will serve as a trusted advisor to clients, driving adoption, engagement, and long\-term success. The role offers significant opportunities to help shape processes, influence product direction, and contribute to the evolution of the customer success function. **Key Responsibilities** * Build and maintain strong relationships with customers, serving as a primary point of contact and trusted partner. * Understand customer goals and develop strategies to drive successful outcomes. * Analyze engagement and adoption data to identify opportunities for improvement. * Monitor customer success metrics, including satisfaction, retention, and growth. * Develop communication and engagement strategies to maximize customer value. * Collaborate with internal teams to provide customer feedback and influence product development. * Lead business review meetings and ongoing customer engagement initiatives. * Identify opportunities to strengthen partnerships and turn customers into advocates. **Qualifications** * 5\+ years of experience in Customer Success or a related customer\-facing role. * Experience working with employers, benefits organizations, insurance partners, HR technology platforms, or similar stakeholders. * Strong relationship\-building and stakeholder management skills. * Comfortable analyzing data to inform customer strategy and decision\-making. * Entrepreneurial mindset with the ability to thrive in a fast\-paced startup environment. * Excellent communication, project management, and organizational skills. * Passion for creating exceptional customer experiences and driving measurable outcomes. **Compensation** * 130k\-155k base salary \+ bonus * Medical, Dental, Vision * 401k * 3 days in office