Job description
* Welcome and greet all guests in a friendly, professional, and courteous manner.
* Manage the restaurant entrance and ensure guests are attended to promptly upon arrival.
* Check reservations, confirm guest details, and manage the reservation system.
* Escort guests to their tables and provide menus when required.
* Manage the waiting list and provide guests with accurate estimated waiting times.
* Coordinate with waiters, supervisors, and restaurant management regarding table availability and guest flow.
* Monitor table status and ensure efficient seating according to the restaurant's seating plan.
* Handle guest inquiries and provide accurate information about the restaurant, menu, services, and facilities.
* Respond professionally to guest requests, concerns, and complaints, escalating issues to management when necessary.
* Maintain an organized and clean reception/host stand and ensure the entrance area presents a professional appearance.
* Assist with managing guest preferences, special occasions, VIP guests, and special seating requests.
* Communicate effectively with the kitchen and Front of House team when necessary to support smooth operations.
* Maintain a professional appearance and follow the restaurant's grooming and uniform standards.
* Support the restaurant team during busy periods and assist with other Front of House duties as required.
* Follow all company policies, service standards, health and safety requirements, and restaurant procedures.
Qualifications \& Requirements
* Previous experience as a **Restaurant Host/Hostess, Receptionist, Guest Relations, or similar Front of House role** is preferred.
* Previous experience in a restaurant, hospitality, or customer\-service environment.
* Excellent communication and interpersonal skills.
* Strong customer\-service and guest\-handling skills.
* Professional, friendly, and welcoming personality.
* Ability to remain calm and organized during busy periods.
* Good coordination and teamwork skills.
* Ability to manage multiple guests and requests efficiently.
* Good English communication skills; additional languages are an advantage.
* Basic computer skills and experience with reservation systems or POS systems is preferred.
* Flexible to work shifts, weekends, holidays, and peak restaurant hours.
Key Competencies
* Guest Service
* Communication Skills
* Professionalism
* Responsiveness
* Teamwork
* Organization \& Time Management
* Problem Solving
* Attention to Detail
* Ability to Work Under Pressure
* Positive and Welcoming Attitude
Pay: ﷼5,000\.00 \- ﷼6,000\.00 per month
Work Location: In person
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