Sales Promoter

Key Responsibilities Customer Experience & Engagement • Act as the primary point of contact for customers • Ensure a positive and seamless customer journey across all touchpoints • Proactively engage with customers to understand their needs and expectations Issue Resolution & Support • Handle customer queries, complaints, and escalations efficiently • Ensure timely resolution of issues while maintaining service quality • Coordinate with internal teams to resolve customer concerns Customer Retention & Satisfaction • Monitor customer satisfaction levels and take corrective actions • Build strong relationships to improve retention and loyalty • Identify at-risk customers and take proactive measures Feedback & Improvement • Collect customer feedback and share insights with relevant teams • Recommend process improvements to enhance customer experience Reporting & Tracking • Maintain accurate records of customer interactions • Track KPIs such as customer satisfaction (CSAT), response time, and resolution time