Sales Manager

**Job summary** The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month\-end reporting and tracking of account production. **Main tasks** * Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. * Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team. * Meet or exceed set goals. * Operate the Sales Department within established sales expense budget. * Participate in required M.O.D. and Saturday office coverage as scheduled. * Initiate and follow up on leads. * Maintain and participate in an active sales solicitation program. * Monitor production of all top accounts and evaluate trends within your market. * Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements. * Meet or exceed sales solicitation call goals as assigned by the Director of Sales \& Marketing. * Identify knowledge gaps within the team and develop plans for filling them * Ensure that company quotas are met by holding daily check\-ins with sales team to set objectives and monitor progress. * Create and execute a strategic sales plan that expands our customer base and extends the company's global reach * Meet with potential clients and grow long\-lasting relationships that address their needs * Invite clients to the hotel for entertainment, lunches, tours and site inspections. * Assist in implementing special promotions relating to direct sales segments. * Assist in the preparation of required reports in a timely manner. * Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). * Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. * Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts. * Meet and greet onsite contacts. * Develop networking opportunities through active participation in community and professional associations, activities and events. * Review meeting planner evaluations with the Director of Sales \& Marketing to ensure that issues receive follow\-up. * Entertain clients. * Handle inquiries. * Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi\-annual account review meetings with account representatives. * Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral. * Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance. * Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc. * Respond to customer inquiries and request for pricing * Maintain in\-depth files on all accounts; via hard files and/or automated account management system * Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable. * Participate in trade shows, community \& professional organizations to maintain high visibility. **Experience Needed** --------------------- * 3\-5 years of experience in sales or a related role. * Proven track record of achieving sales targets. * Excellent communication and interpersonal skills. * Strong leadership and team management skills. **Required Skills** ------------------- ### **Sales Skills** Sales Strategy, Upselling, Sales Management ### **Soft skills** Result Oriented, Communication Skills **Values** ---------- Integrity, Accountability, Care, Inclusive, Fun **Benefits** ------------ Staff accommodation, Staff transportation, Learning \& development programmes, Career development, Length of service benefits, Training program – All employee levels, Employee rate in all Wyndham hotels globally