Rider Coordinator (Delivery Fleet)

• Manage daily shift rosters, attendance, and route assignments for a fleet of 200+ delivery riders (scaling to 1,000+). • Monitor daily delivery metrics, order fulfillment rates, and delivery times. • Identify underperforming riders and implement coaching or corrective actions. • Coordinate with the HR and PRO teams to seamlessly onboard new riders, ensuring they are thoroughly trained on navigation, customer service, safety standards, and company app protocols. • Act as the first point of contact for riders facing on-road issues, customer disputes, delivery app glitches, or motorcycle maintenance needs. • Build strong relationships with the rider community to keep morale high, minimize turnover, and resolve internal grievances. • Maintain precise daily, weekly, and monthly reports on fleet performance, active rider counts, and delivery efficiency for senior management. • Minimum 2 years of direct experience as a Rider Coordinator / Fleet Coordinator in the UAE last-mile delivery sector. • Candidate must come directly from a last-mile delivery company, logistics aggregator, or courier services industry. • Exceptional, hands-on knowledge of UAE roads, major communities, and delivery hotspots (Dubai & Sharjah). • Strong familiarity with delivery rider apps, GPS tracking portals, fleet management software, and MS Excel for data tracking. • Strong command of English (written and spoken). • Fluency in Urdu, Hindi, or Malayalam is highly advantageous. • Arabic language skills are a strong plus. • Confident, firm, and authoritative, yet empathetic leadership style.