Retail & Project Sales Supervisor

**About the Company** Crystal Flash LLC is a leading supplier of lighting and electrical solutions in Oman, serving retail customers, contractors, consultants and developers. Role Overview We are seeking an experienced Retail \& Project Sales Supervisor to lead our unified Retail and Project Sales Department. The successful candidate will be responsible for departmental sales and gross\-profit performance, sales\-team leadership, key\-account development, pipeline oversight and consistent CRM and sales\-process discipline. This is a hands\-on leadership role requiring regular customer visits, market presence, team coaching and sound commercial judgment. **Key Responsibilities** * Lead the Retail and Project Sales Department and deliver agreed sales and gross\-profit targets. * Manage Sales Coordinators and hold them accountable for team execution and performance. * Coach sales team members, address performance gaps and implement structured improvement plans. * Develop priority and key customer accounts by increasing customer share, product penetration and long\-term commercial value. * Participate in strategic customer meetings, major negotiations and important project opportunities. * Review pipeline and forecast performance and ensure timely corrective action. * Maintain CRM discipline and compliance with approved sales SOPs. * Protect gross profit through effective pricing and discount control. * Review lead\-management performance, including lead quality, assignment, response, follow\-up and conversion. * Conduct weekly departmental performance reviews and provide accurate management reports. * Coordinate with Finance, Procurement, Logistics and other supporting departments. * Participate in the recruitment and selection of Sales Coordinators and sales team members. **Required Qualifications and Experience** * Minimum 2–3 years of successful sales\-team supervision or leadership experience. * Proven record of achieving team sales targets and managing sales performance. * Relevant sales experience in Oman or another comparable GCC market. * Experience in project sales, retail/B2C sales or a combination of both. * Experience working with contractors, consultants, developers or project customers. * Practical experience using CRM or ERP systems. * Strong commercial, negotiation, coaching and performance\-management skills. * Professional working proficiency in English. * Valid Oman driving licence and willingness to work regularly in the market. **Preferred Qualifications and Experience** * Experience in lighting, electrical products or construction\-materials sales. * Experience managing sales teams through Coordinators or other first\-line team leaders. * Workable Arabic for customer communication and negotiation. * Experience using Odoo or a comparable CRM/ERP platform. * Bachelor’s degree in Electrical Engineering, Engineering, Business Administration, Sales, Marketing or a related discipline. **Candidate Profile** **We are looking for someone who:** * Leads with clear expectations, evidence and accountability. * Can coach underperforming employees and develop capable team members. * Builds customer accounts through commercial value, not only through discounting. * Combines strong market presence with disciplined use of sales data. * Demonstrates integrity and respects customer and employer confidentiality. * Communicates clearly and works effectively across departments. **Application Requirements** Interested candidates should submit an updated CV together with the following information: * Current location and Oman visa status * Notice period or earliest joining date * Current and expected salary * Number and roles of team members previously managed * Last team sales target and typical achievement * CRM or ERP systems personally used Shortlisted candidates will participate in a structured interview and practical sales\-management assessment. Application email: \[Insert email address] Application deadline: \[Insert deadline] **Apply to:** Retail \& Project Sales Supervisor \| Loox\-Lumination.com *Only shortlisted candidates will be contacted.* Pay: RO300\.000 \- RO350\.000 per month Work Location: In person